Pool Design of Austin Privacy Policy

Pool Design of Austin is committed to protecting the privacy and security of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website and services. By using our website or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect includes:

Personal Information: When you contact us, request a quote, or sign up for our services, we may collect personal information such as your name, email address, phone number, and home address. This information is necessary to communicate with you, provide accurate quotes, and deliver our services.
Payment Information: For processing payments, we may collect financial information such as your credit card number, billing address, and other payment details. This information is securely processed and stored through third-party payment processors.
Technical Data: When you visit our website, we may collect technical information such as your IP address, browser type, operating system, and browsing behavior. This data helps us understand how our website is used and allows us to improve user experience.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that allow us to remember your preferences and recognize you on subsequent visits.

2. How We Use Your Information

The information we collect is used for various purposes, including:

Providing Services: We use your personal and payment information to process transactions, manage your account, and deliver the services you have requested.
Communication: Your contact information is used to respond to inquiries, send service-related updates, and provide customer support. We may also send promotional materials and newsletters if you have opted in to receive them.
Improving Our Website: Technical data and cookies help us analyze website usage patterns, identify issues, and enhance the functionality and content of our website.
Security: We use the information we collect to protect our website, systems, and users from fraud, unauthorized access, and other security threats.
Legal Compliance: In certain circumstances, we may need to use your information to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, processing payments, or managing our website. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Obligations: We may disclose your information if required to do so by law, or in response to a subpoena, court order, or other legal process. We may also share your information to protect our rights, property, or safety, or that of our clients and others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to safeguard your data. These measures include encryption, access controls, and secure data storage. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You have the right to access and update the personal information we hold about you. If you need to correct or update your information, please contact us using the details provided below.
Opt-Out: If you no longer wish to receive promotional communications from us, you can opt out by following the unsubscribe link in the emails or by contacting us directly. Please note that you may still receive service-related communications.
Cookies: Most web browsers allow you to manage cookies through their settings. You can choose to accept or reject cookies. However, disabling cookies may affect the functionality of our website.
Data Deletion: You have the right to request the deletion of your personal information. We will comply with such requests, subject to any legal obligations we may have to retain the data.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at 512-623-7567.

Effective Date: August 25, 2024